Our Approach

With the COVID-19 pandemic forcing unprecedented changes across our workforce and programs, we worked hard in 2020 to stay focused on our purpose—being the best kitchen and laundry company in constant pursuit of improving life at home.

We quickly pivoted to work as One Whirlpool around the world, helping approximately 80% of our white collar workforce transition to remote work and creating resources to help care for our employees, consumers and communities.

18% Reduction in
Serious Incidents

25% Non-Employee Directors are Racial/Ethnic Minorities

41% Female Employees (total population)

9,000 Employees volunteered their time for local community needs

The health and safety of our employees remained our top priority as we worked with health officials to swiftly implement the World Health Organization (WHO) and U.S. Centers for Disease Control and Prevention (CDC) health guidelines. Our global EHSS teams played a critical role in informing our resilient response to COVID-19 by serving at the forefront of implementing safety protocols and processes to keep our employees safe.

We also continued to support our consumers as they dealt with the new realities of the pandemic. Because our appliances are essential to keeping our lives running smoothly at home during the pandemic, we continued to deliver appliances around the world, implementing precautions such as contactless delivery, drop-off only delivery and verbal signatures upon delivery.

While our actions focus on our “four walls” and our local communities, we believe that the actions we take will be beneficial to society at large.

Inclusion and Diversity

Inclusion and Diversity have been pillars of our global values for a long time. This year, we made a commitment to our U.S. Black colleagues to be more intentional about racial equality, with additional programs and initiatives to address equality and fairness within our company and our community. We recognize that racial inequality is a much broader societal issue with a long history. While our actions focus on our “four walls” and our local communities, we believe that the actions we take will be beneficial to society at large.